Process Associate - Voice Advanced

Gratitude India; Kolkata District; On-site; INR 630,000 - 770,000; Full time

Job summary

Gratitude Inc in Kolkata is hiring a Process Associate - Voice Advanced to handle international voice-based customer service with 1–5 years of experience.

You will resolve complex queries, address complaints and high bills, work on retention, and perform de-escalation to ensure customer satisfaction, all while maintaining strong English communication.

The role requires UG graduation and offers a salary up to 7 LPA with 24x7 shifts and a dynamic, process-driven environment.

Qualifications

• UG: Any Graduate is required.
• Experience in international voice/customer service is an advantage.

Responsibilities

• Handle complex queries, complaints, high bills, retention and de-escalation.

Skills

English communication

Education

UG: Any Graduate

Job description

Process Associate - Voice Advanced in Kolkata for 1-5 yrs of international voice/customer service experience. Handle complex queries, complaints, high bills, retention and de-escalation. Strong English communication. Salary up to 7 LPA. 24x7 shifts.

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Gratitude Inc is a leading recruitment and staffing org established in 2004, specializing in delivering end-to-end hiring solutions across multiple industries with a strong focus on combining recruitment expertise with technology driven processes

Kolkata, Jamshedpur, Ranchi