Customer Service Associate / Chat Support Executive

Red Hibiscus Info Solutions; Kolkata District; Vor Ort; INR 212.000 - 268.000; Vollzeit

Benefits dieser Stelle

Cab facility

Paid training during daytime hours

5 days working

Zusammenfassung

Red Hibiscus Info Solutions in Salt Lake City-area Kolkata is seeking an enthusiastic Customer Support Executive for international chat and voice processes. The role operates on a night shift from 4:00 PM to 11:00 AM with a 9-hour window and 5-day weeks, including two rotational offs.

Freshers and graduates may apply, with strong English written communication and basic computer skills required. Training is provided in daytime, and cab pickup/drop is available during late hours.

Qualifikationen

• Excellent written English communication is mandatory.
• Good typing speed with basic computer knowledge.
• Customer-focused attitude and problem-solving skills.
• Minimum Qualification: 10+2 (HSC) or Above.

Aufgaben

• Assist international customers through live chat
• Resolve customer queries with accuracy and professionalism
• Deliver quick, effective, and customer-friendly solutions
• Maintain quality, productivity, and response-time targets
• Follow process guidelines while ensuring high customer satisfaction

Kenntnisse

Excellent written English

Typing speed

Customer-focused attitude

Problem-solving skills

Ausbildung

10+2 or Above

Jobbeschreibung

Customer Support Executive ( International Chat / Voice Process)

Work Location: Salt Lake, Kolkata

Salary & Benefits

For Chat Process:

• CTC: 22,000 per month
• In-Hand Salary: 19,000 per month

For Voice Process:

• CTC: 29,000 per month
• In-Hand Salary: 24,000 per month

Eligibility

• Minimum Qualification: 10+2 (HSC) or Above
• Graduates & Undergraduates can apply
• Freshers and Experienced candidates are welcome
• Excellent written English communication is mandatory
• Good typing speed with basic computer knowledge
• Customer-focused attitude and problem-solving skills

Shift Details

• International Night Shift
• Shift Window: 4:00 PM to 11:00 AM
• Any 9-hour shift within the operational window
• 5 Days Working
• 2 Rotational Week Offs

Training

• Paid training conducted during daytime hours

Cab Facility

• Available during odd hours (11:00 PM 5:00 AM)
• Either Pick-up or Drop provided

Key Responsibilities

• Assist international customers through live chat
• Resolve customer queries with accuracy and professionalism
• Deliver quick, effective, and customer-friendly solutions
• Maintain quality, productivity, and response-time targets
• Follow process guidelines while ensuring high customer satisfaction