Customer Service Process Associate - Voice & Webchat

Gratitude India Pvt Ltd; Kolkata District, Hyderabad, Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking a customer service professional to manage inbound and outbound interactions across voice, webchat, messaging, email and back-office support in a fast-paced environment.

The role requires 1-6 years of experience and strong English communication skills, with comfort handling voice and non-voice interactions, complaints and customer queries.

Qualifications

• 1-6 years of experience with strong English communication skills.
• Experience handling voice and non-voice interactions, complaints and customer queries.

Responsibilities

• Handle inbound and outbound customer interactions through voice, webchat, messaging, email and back-office support.
• Resolve complaints, billing and service queries, maintain accurate documentation, meet KPIs and provide professional customer service.

Skills

Customer service

English communication

Voice & non-voice

Job description

Handle inbound and outbound customer interactions through voice, webchat, messaging, email and back-office support. Resolve complaints, billing and service queries, maintain accurate documentation, meet KPIs and provide professional customer service.

Required Candidate profile

Customer service professionals with 1-6 years of experience and strong English communication skills. Candidates should have experience handling voice/non-voice interactions, complaints, customer queries.