Customer Service Associate – Video Annotation – Gurugram, India

Fusion CX; Gurugram District; On-site; INR 167,000 - 257,000; Full time

Job summary

Fusion CX in Gurugram, India is hiring a Customer Service Associate – Video Evaluation to review and evaluate videos based on age criteria. Freshers with graduation and good communication can apply. Night shifts and work-from-office arrangement are part of the role.

You will use MS Windows, Excel, and Outlook for evaluation tasks, maintaining accuracy and quality standards while meeting production targets.

Qualifications

• Graduation is required; freshers are eligible.
• Age must be above 18 years.
• Minimum typing speed is 30 words per minute.
• Minimum 90% accuracy in required assessment.
• Proficiency with MS Windows, MS Excel, and MS Outlook.

Responsibilities

• Evaluate videos according to defined age criteria and assessment requirements.
• Review video content carefully while maintaining accuracy during evaluation.
• Use MS Windows, Excel, Outlook and other required applications to support evaluation tasks.
• Maintain quality and production standards while completing evaluation work.
• Meet department and company expectations for quality, production, and attendance.

Skills

Communication skills

Typing speed 30 wpm

Night shift willingness

Education

Graduation

Tools

MS Windows

MS Excel

MS Outlook

Job description

Bring accuracy and attention to detail to every video annotation task. Fusion CX is hiring Customer Service Associates for video annotation jobs in Gurugram. If you're looking for video annotation jobs in Gurugram, data annotation jobs, customer service jobs in Gurugram, fresher jobs in Gurugram, or work-from-office opportunities, this role is suited to graduates and freshers with strong communication, typing, and computer application skills. In this role, you will work with video content as part of a structured annotation process, applying defined criteria while maintaining accuracy, quality, productivity, and attendance standards. Strong computer skills and the flexibility to work night shifts are important for this opportunity.

Job Descriptions:

About the Role As a Customer Service Associate – Video Evaluation, you will review and evaluate videos based on the applicable age criteria of 18+. The role requires attention to detail, good communication, accurate typing, and confidence using computer applications such as MS Windows, Excel, and Outlook.

Key Responsibilities

• Evaluate videos according to the defined age criteria and assessment requirements.
• Review video content carefully and maintain the required level of accuracy during evaluation.
• Use MS Windows, Excel, Outlook, and other required computer applications to support evaluation activities.
• Maintain required quality and production standards while completing assigned evaluation work.
• Meet department and company expectations related to quality, production, attendance, and overall performance.

Job Requirements:

• Minimum Qualification: Graduation
• Experience: Freshers are eligible to apply
• Age Requirement: Candidates must be above 18 years of age
• Communication Skills: Good communication skills
• Typing Speed: Minimum 30 words per minute
• Assessment Accuracy: Minimum 90% accuracy in the required assessment
• Computer Skills: Strong computer application skills, including MS Windows, MS Excel, and MS Outlook
• Performance Standards: Ability to consistently meet or exceed department and company standards for quality, production, and attendance
• Shift Flexibility: Willingness to work night shifts
• Weekly Off: Comfortable with a rotational week-off schedule

Work Details:

• Position: Customer Service Associate
• Role: Video Evaluation
• Location: Gurugram, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: Night shift with rotational timings
• Weekly Off: Rotational

Why Join Fusion CX?

Video evaluation calls for careful observation, accuracy, consistency, and confidence with digital tools. This role gives you an opportunity to apply these skills in a structured work environment while building practical experience in video evaluation and computer-based operations. For graduates and freshers, the position also offers an opportunity to develop professional discipline through defined quality, productivity, and attendance standards while gaining hands-on experience with commonly used computer applications.

What You Will Gain

• Practical experience in video evaluation
• Exposure to structured evaluation and quality standards
• Hands-on experience with MS Windows, Excel, and Outlook
• Stronger typing speed and computer application skills
• Experience working with quality and production expectations
• Professional experience in a structured work-from-office environment