Customer Service Associate – Video Annotation – Howrah, India

Fusion CX; West Bengal; On-site; INR 167,000 - 257,000; Full time

Job summary

Fusion CX in Howrah, West Bengal is seeking a Customer Service Associate – Video Evaluation to support video evaluation activities. The role emphasizes clear communication, consistency, and adherence to defined performance standards in a structured work environment.

Ideal candidates have at least 6 months of relevant experience, a Class XII / H.S. Pass, and excellent English communication skills. The position is Night shift with rotational weekly offs and work from office in Howrah.

Qualifications

• Must have Class XII / H.S. Pass.
• Minimum 6 months of relevant experience.
• Excellent English communication skills.
• WFO night shift with rotational week-offs.
• Based in or able to work in Howrah, West Bengal.

Responsibilities

• Evaluate assigned video content according to the defined process and requirements.
• Review video content carefully and maintain consistency and accuracy during evaluation activities.
• Communicate clearly and professionally in English as required for the role.
• Complete assigned evaluation activities while maintaining the required quality and productivity standards.
• Follow established processes and contribute to maintaining expected performance and attendance standards.

Skills

English communication

Attention to detail

Video evaluation

Education

Class XII / H.S. Pass

Job description

Bring accuracy and attention to detail to every video evaluation. Fusion CX is hiring Customer Service Associates for video annotation jobs in Howrah. If you're looking for video annotation jobs in Howrah, data annotation jobs, customer service jobs in Howrah, or work-from-office opportunities, this role is suited to candidates with at least 6 months of relevant experience and excellent English communication skills. In this role, you will work in a structured evaluation environment where strong English communication, consistency, and attention to detail are important for meeting the required quality and performance standards.

Job Descriptions:

About the Role As a Customer Service Associate – Video Evaluation, you will support video evaluation activities while maintaining clear communication and consistent work quality. The role is suited to candidates who can communicate effectively in English and are comfortable working in a structured environment with defined performance expectations.

Key Responsibilities

• Evaluate assigned video content according to the defined process and requirements.
• Review video content carefully and maintain consistency and accuracy during evaluation activities.
• Communicate clearly and professionally in English as required for the role.
• Complete assigned evaluation activities while maintaining the required quality and productivity standards.
• Follow established processes and contribute to maintaining expected performance and attendance standards.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Minimum 6 months of relevant experience
• Communication Skills: Excellent English communication skills
• Shift Flexibility: Candidates should be flexible to work night shifts
• Weekly Off: Comfortable with a rotational week-off schedule

Work Details:

• Position: Customer Service Associate
• Role: Video Evaluation
• Location: Howrah, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: Night shift
• Weekly Off: Rotational

Why Join Fusion CX?

Video evaluation requires consistency, attention to detail, and the ability to follow defined processes carefully. This opportunity allows you to apply your communication skills in a structured work environment while gaining practical experience in video evaluation operations. For professionals with relevant experience, the role provides an opportunity to strengthen their ability to work with defined quality expectations while building further experience in structured digital operations.

What You Will Gain

• Practical experience in video evaluation
• Exposure to structured evaluation processes
• Professional experience in a work-from-office environment
• Opportunities to strengthen English communication in a professional setting
• Experience working with defined quality and productivity expectations
• Exposure to structured operational processes and performance standards