Customer Service Associate - Video Annotation

Fusion CX; Gurugram District; On-site; INR 201,000 - 268,000; Full time

Job summary

Fusion CX in Gurugram is hiring a Customer Service Associate - Video Evaluation. You will review videos against age criteria, ensuring accuracy and following a defined annotation workflow. The role requires good computer skills and the ability to work night shifts in a WFO setting.

Ideal candidates hold a Graduation, possess strong communication, and typing speed of 30 words per minute with at least 90% accuracy in assessments. Freshers are welcome to apply for this office-based position.

Qualifications

• Graduation completed; freshers eligible.
• Age 18+ required.
• Good communication skills with typing speed 30 wpm.
• Minimum 90% accuracy in assessments.
• Proficiency with MS Windows, MS Excel and MS Outlook.

Responsibilities

• Evaluate videos according to defined age criteria and assessment requirements.
• Review video content carefully and maintain the required accuracy during evaluation.
• Use MS Windows, Excel, Outlook to support evaluation activities.
• Maintain quality and production standards while completing evaluation work.
• Meet department and company expectations related to quality, production, and attendance.

Skills

Strong communication

Typing speed 30 wpm

Attention to detail

Night shift willingness

Education

Graduation

Tools

MS Windows

MS Excel

MS Outlook

Job description

Job Summary

Bring accuracy and attention to detail to every video annotation task. Fusion CX is hiring Customer Service Associates for video annotation jobs in Gurugram. If you re looking for video annotation jobs in Gurugram, data annotation jobs, customer service jobs in Gurugram, fresher jobs in Gurugram, or work-from-office opportunities, this role is suited to graduates and freshers with strong communication, typing, and computer application skills. In this role, you will work with video content as part of a structured annotation process, applying defined criteria while maintaining accuracy, quality, productivity, and attendance standards. Strong computer skills and the flexibility to work night shifts are important for this opportunity.

About the Role

As a Customer Service Associate - Video Evaluation, you will review and evaluate videos based on the applicable age criteria of 18+. The role requires attention to detail, good communication, accurate typing, and confidence using computer applications such as MS Windows, Excel, and Outlook.

Key Responsibilities

• Evaluate videos according to the defined age criteria and assessment requirements.
• Review video content carefully and maintain the required level of accuracy during evaluation.
• Use MS Windows, Excel, Outlook, and other required computer applications to support evaluation activities.
• Maintain required quality and production standards while completing assigned evaluation work.
• Meet department and company expectations related to quality, production, attendance, and overall performance.

Job Requirements

• Minimum Qualification: Graduation
• Experience: Freshers are eligible to apply
• Age Requirement: Candidates must be above 18 years of age
• Communication Skills: Good communication skills
• Typing Speed: Minimum 30 words per minute
• Assessment Accuracy: Minimum 90% accuracy in the required assessment
• Computer Skills: Strong computer application skills, including MS Windows, MS Excel, and MS Outlook
• Performance Standards: Ability to consistently meet or exceed department and company standards for quality, production, and attendance
• Shift Flexibility: Willingness to work night shifts
• Weekly Off: Comfortable with a rotational week-off schedule

Work Details

• Position: Customer Service Associate
• Role: Video Evaluation
• Location: Gurugram
• Work Type: WFO
• Work Mode: Work From Office
• Shift: Night shift with rotational timings
• Weekly Off: Rotational