Customer Service Associate | Inbound Voice Process | Domestic BPO

Red Hibiscus Info Solutions; Sector 10; On-site; INR 167,000 - 184,000; Full time

Job summary

Red Hibiscus Info Solutions is hiring a Customer Support Executive in India. Fresher or experienced candidates can apply; you will handle customer queries and provide appropriate assistance, following our defined processes and guidelines.

The role requires maintaining professional communication with customers and team members, coordinating with relevant teams, and completing tasks within deadlines. The position offers 10-hour shifts with rotational week-offs and standard monthly in-hand salary.

Qualifications

• Freshers and experienced candidates can apply.
• Good communication and a positive attitude are preferred.

Responsibilities

• Handle customer queries and provide appropriate assistance.
• Follow the defined process and company guidelines.
• Maintain accuracy while handling assigned tasks.
• Coordinate with the relevant teams whenever required.
• Maintain professional communication with customers and team members.
• Complete assigned work within the required timelines.

Skills

Communication

Job description

Position: Customer Support Executive
Experience: Fresher & Experienced Both Can Apply
Salary: 15,000 16,500 In-Hand

Eligibility

• Freshers and experienced candidates can apply.
• Good communication and a positive attitude are preferred.

Shift & Working Details

• 247 Rotational Shifts
• 10-hour shift
• 5.5 days working
• Rotational week-offs
• No CAB facility available

Role & Responsibilities

• Handle customer queries and provide appropriate assistance.
• Follow the defined process and company guidelines.
• Maintain accuracy while handling assigned tasks.
• Coordinate with the relevant teams whenever required.
• Maintain professional communication with customers and team members.
• Complete assigned work within the required timelines.