Customer Care Executive | Freshers & Experienced

Smart Employment Services; Mumbai; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Overtime Pay

PF

Travel Allowance

ESI

5 Working Days

One-way Cab

Job summary

Smart Employment Services in Mumbai seeks a Customer Service Executive to support international and domestic clients, resolving inquiries and complaints with a focus on service excellence.

You will maintain detailed CRM logs, collaborate with internal teams, and work within a 24/7 BPO setting. Freshers welcome; 0–6 years experience; night shift; work from office. Competitive benefits included.

Qualifications

• High School Diploma or equivalent required.
• Freshers welcome; 0–2 years in BPO or call center preferred.
• Excellent verbal and written communication in English (and other languages as applicable).

Responsibilities

• Answer inbound calls, emails, and chats to assist customers with inquiries and billing questions.
• Resolve complaints by identifying root causes and providing accurate solutions.
• Log all interactions accurately in the CRM and escalate as needed.
• Route complex issues to internal teams while owning the customer experience.

Skills

Communication

English

Multitasking

Typing 30 WPM

Active listening

Education

12th Pass

Tools

CRM software

MS Office

Salesforce

Zendesk

Job description

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and e Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM lation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's ormance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) irements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a rience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, ., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (., Salesforce, Zendesk) is an t Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [., 30 WPM].

• Experience

  0 - 6 Years

• No. of Openings

  999

• Education

  12th Pass

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  20 - 42 Yrs.

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Benefits include

  Overtime Pay, PF, Travel Allowance (TA), ESI, 5 Working Days, One-way Cab