Customer Service Associate - Customer Support

Fusion CX; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Fusion CX is hiring a Customer Service Associate in Bangalore to handle inquiries via phone, email, and chat. You will resolve concerns, provide accurate information, and maintain detailed CRM records.

The role requires graduation and good communication skills, with multichannel support and a customer-focused approach. The position offers a full-time work-from-office arrangement with standard business hours and potential flexibility.

Qualifications

• Graduation is the minimum qualification.
• Experience in the customer service industry is preferred.
• Strong communication and customer-handling skills.
• Ability to learn and understand products and services relevant to the role.
• Strong problem-solving to understand customer concerns and provide solutions.
• Genuine customer focus and ability to resolve concerns professionally.
• Ability to maintain accurate customer interaction and transaction records (CRM).
• Multichannel support via phone, email, and chat.
• Bilingual capabilities may be applicable depending on the market.
• Ability to work in a team-oriented and fast-paced environment.

Responsibilities

• Respond to customer inquiries through phone, email, and chat with accurate and timely information.
• Address customer concerns and complaints professionally and work toward effective resolutions.
• Process customer orders, returns, and exchanges while supporting a positive customer experience.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide product information, troubleshooting assistance, and guidance on available services.
• Collaborate with other departments to address customer needs and escalate when necessary.
• Follow up with customers to confirm that concerns have been resolved and satisfied with the support provided.
• Handle every customer interaction politely and respectfully while maintaining a positive company image.
• Meet or exceed defined customer service targets and KPIs.

Skills

Communication skills

Customer handling

Problem solving

Product knowledge

CRM skills

Multichannel support

Bilingual skills

Teamwork

Fast-paced environment

Education

Graduation

Tools

CRM system

Job description

Job Summary

Turn customer questions into clear answers and timely solutions. Fusion CX is hiring Customer Service Associates for customer service jobs in Bangalore. If you're looking for customer service jobs in Bangalore, customer support jobs, customer care jobs, voice and email support jobs, or customer service careers, this opportunity is suited to graduates who communicate clearly, solve customer concerns professionally, and enjoy helping people find the right solutions. In this role, you will assist customers through phone, email, and chat, provide accurate information, resolve concerns, maintain customer records, and coordinate with internal teams when additional support is required.

About the Role

As a Customer Service Associate, you will be responsible for delivering professional customer support across multiple communication channels. You will understand customer inquiries, provide relevant information and assistance, resolve issues where possible, and follow up to ensure customer concerns have been addressed.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat, providing accurate and timely information.
• Address customer concerns and complaints professionally and work toward effective resolutions.
• Process customer orders, returns, and exchanges while supporting a positive customer experience.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide product information, troubleshooting assistance, and guidance on available services.
• Collaborate with other departments to address customer needs and elevate issues when necessary.
• Follow up with customers to confirm that their concerns have been resolved and satisfied with the support provided.
• Handle every customer interaction politely and respectfully while maintaining a positive company image.
• Meet or exceed defined customer service targets and KPIs.

Job Requirements

• Minimum Qualification: Graduation
• Customer Service Experience: Experience in the customer service industry is preferred
• Communication Skills: Strong communication and customer-handling skills
• Product Service Knowledge: Ability to learn and understand products and services relevant to the role
• Problem-Solving: Strong ability to understand customer concerns and provide appropriate solutions
• Customer Focus: Genuine interest in helping customers and resolving their concerns professionally
• CRM Skills: Ability to maintain accurate customer interaction and transaction records
• Multichannel Support: Comfortable communicating with customers through phone, email, and chat
• Bilingual Skills: Bilingual capabilities may be applicable depending on the market
• Work Style: Ability to work effectively in a team-oriented and fast-paced environment

Work Details

• Position: Customer Service Associate
• Role: Customer Support
• Location: Bangalore, India
• Work Type: WFO
• Work Mode: Work From Office
• Employment Type: Full-time
• Schedule: Standard business hours; flexibility may be required

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.