Team Leader – Back Office & Collections Operations – Gurugram, India

Fusion CX; Kolkata District; Hybrid; INR 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

Leadership opportunities

Skill development in reporting

Collaborative culture for career growth

Zusammenfassung

A leading outsourcing company is seeking a Team Leader for Back Office & Collections operations in Gurugram. The ideal candidate will manage a hybrid workflow, guide a team, and ensure accuracy in reporting. Responsibilities include leading the team, timely follow-ups on overdue accounts, and performance reviews. Applicants must possess at least a year of collections experience and strong communication skills. This role offers a dynamic work environment focusing on growth and development.

Qualifikationen

• Minimum 1 year of experience in collections required.
• Strong verbal and written communication skills are essential.
• Ability to work in a hybrid model involving both office and field duties.

Aufgaben

• Lead a team of back-office and collection executives.
• Ensure timely follow-ups on overdue accounts.
• Coordinate office and field tasks based on operational requirements.
• Review daily performance and provide coaching.

Kenntnisse

Team handling

Verbal communication

Written communication

MS Excel

MS PowerPoint

Ausbildung

Graduation

Jobbeschreibung

Fusion CX is hiring a Team Leader for Back Office & Collections operations in Gurugram. This role is ideal for candidates with hands‑on collection experience, strong communication, and proven team‑handling skills. If you’re looking for Team Leader jobs in Gurugram, back‑office leadership roles, or collections process opportunities, this position offers a dynamic mix of people management, field coordination, and performance oversight. Sounds interesting? Apply now!

Job Description:

About the Role

As a Team Leader, you will manage a hybrid collections workflow that includes both office‑based and field‑related activities (based on operational allocation). You will guide a team of associates, ensure timely follow‑ups, and maintain accuracy across reporting and documentation. The role requires strong leadership, operational discipline, and the ability to communicate clearly with teams and customers.

Key Responsibilities

• Lead and guide a team of back‑office and collection executives.
• Ensure timely follow‑ups on overdue accounts and maintain process accuracy.
• Coordinate hybrid operational activities (office and field tasks, depending on allocation).
• Review daily performance, provide coaching, and ensure targets are met.
• Maintain reports, trackers, and documentation with utmost accuracy.
• Support escalations, approvals, and team queries as needed.
• Uphold professionalism, compliance, and operational efficiency across all tasks.

Job Requirements:

• A minimum of 1 year of experience in collections is mandatory.
• Strong verbal and written communication skills.
• Proven team handling skills.
• Ability to work in a hybrid model (office + field activities as allocated).
• Good working knowledge of MS Excel and PowerPoint.
• Graduation required.

Why Join Fusion CX?

Step into a leadership role where process clarity, accuracy, and team development define success. At Fusion CX, you’ll guide a back‑office and collections team within an environment built for structured growth.

• Opportunity to lead a high‑impact back‑office and collections team.
• Structured work environment with clear roles and growth pathways.
• Skill development in leadership, reporting, and customer communication.
• Collaborative, performance‑driven culture that supports long‑term career growth.

If you are seeking Team Leader jobs in Gurugram or looking to grow your leadership career in collections or back‑office operations, apply now and be part of Fusion CX’s expanding operations team.