Customer Service Associate

Kaabil; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading retail company in Mumbai is looking for a Customer Care Associate to provide excellent customer service and maintain merchandise standards. The role requires strong communication skills, a keen understanding of retail operations, and the ability to engage with customers effectively. Candidates should be undergraduates or graduates aged between 18 to 30. Join a dynamic team dedicated to enhancing the shopping experience through effective customer interaction and merchandise management.

Qualifications

• Ability to communicate effectively in English.
• Strong customer service orientation.
• Understanding of retail merchandise and market trends.

Responsibilities

• Basic screening and grooming of products.
• Maintain cleanliness and organization of the section.
• Engage and assist customers during their shopping experience.

Skills

Basic English communication skills

Customer service

Knowledge of fabrics and brands

Education

Under Graduate / Graduate

Job description

Overview

Customer Care Associate

Job Description

Responsibilities

• Basic screening: Basic English communication skills and well groomed.
• Preparation for Sale
• Personal Grooming
• Display of fresh stock as per plan (planogram).
• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.
• Checking whether all merchandise has price tags and security tags.
• Upkeep of the section – cleanliness, removing cartons and packets.
• Knowledge of the day’s targets and previous day’s store and section achievement.
• Knowledge of in-store schemes, promotions and events.

Visual Merchandising

• Color blocking, size blocking
• Ticketing, Signages and size stickering in consultation with the Unit VM Head.
• Changing focal points and displays with UVM on a regular basis.

Selling

• Greeting and Attending customers.
• Maintain database of important and regular customers.
• Suggestive selling, Cross Selling and Add – on sales
• Knowledge of slow movers, fast movers
• Taking Customer requirement.

Product Knowledge

• Knowledge of the Fabrics, Brands, Styles, Sizes in one’s section.
• Knowledge of the size and style availability of merchandise.
• Knowledge of the new product launches in the store.
• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks

• Taking proper care of merchandise.
• All merchandise should have security tags and price tags.
• No merchandise on display for the customer should be defective or damaged.
• Global Counts
• Perpetual inventory Count System.

Security / Vigilance

• Ensuring that all merchandise is tagged (soft tag/hard tag).
• Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor

• Slow movers and fast movers of the section.
• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.

Qualifications

• Under Graduate / Graduate
• Age: Between 18 Yrs to 30 Yrs
• Preferred Industry: Retail