Customer Care Associate-Freshers

Shoppers Stop; Nagpur District; On-site; INR 180,000 - 250,000; Full time

Job summary

Shoppers Stop in Nagpur is seeking a Customer Care Associate to greet customers, assist with product information, and drive sales at the store floor. You will maintain professional conduct and ensure a helpful shopping experience.

You will uphold merchandising standards, manage stock and price/security tags, support trial room and service desks, and contribute to daily targets while staying well groomed and customer-focused.

Qualifications

• Under graduate or graduate, age 18–30.
• Basic English communication skills expected.
• Well groomed appearance.

Responsibilities

• Prepare merchandise for sale: grooming, stock display, and price/security tag checks.
• Maintain planogram compliance and display freshness.
• Restock, recover, and display merchandise at trial rooms, RBI, and customer service desk.
• Ensure all merchandise has price and security tags.
• Keep area clean and organized, removing cartons and packing.
• Track daily targets and store/section achievements.
• Know current promotions, schemes, and events.
• Execute visual merchandising: color blocking, size blocking, ticketing, signage, and tagging in coordination with VM Head.
• Sell by greeting customers, maintaining customer database, suggesting upsell and cross-sell.
• Know fabrics, brands, styles; be aware of stock and new launches; monitor market trends.
• Manage stocks: ensure tags; prevent defective/display issues.
• Security vigilance against pilferage; report anomalies.
• Provide feedback to supervisor about slow/fast movers and customer feedback.

Skills

Basic English

Education

Under Graduate / Graduate

Job description

Customer Care Associate

Job Description

ROLE:

Customer Care Associate

REPORTING TO:

Department Manager

Qualification:

Under Graduate / Graduate

Age:

Between 18 Yrs to 30 Yrs

Preferred Industry:

Retail

Basic screening:

Basic English communication skills and well groomed

Preparation for Sale

• Personal Grooming
• Display of fresh stock as per plan (planogram).
• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.
• Checking whether all merchandise has price tags and security tags.
• Upkeep of the section cleanliness, removing cartons and packets.
• Knowledge of the day’s targets and previous day’s store and section achievement.
• Knowledge of in - store schemes, promotions and events.

Visual Merchandising

• Color blocking, size blocking
• Ticketing, Signages and size stickering in consultation with the Unit VM Head.
• Changing focal points and displays with UVM on a regular basis.

Selling

• Greeting and Attending customers.
• Maintain database of important and regular customers.
• Suggestive selling, Cross Selling and Add – on sales
• Knowledge of slow movers, fast movers
• Taking Customer requirement.

Product Knowledge

• Knowledge of the Fabrics, Brands, Styles, Sizes in one’s section.
• Knowledge of the size and style availability of merchandise.
• Knowledge of the new product launches in the store.
• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks

• Taking proper care of merchandise.
• All merchandise should have security tags and price tags.
• No merchandise on display for the customer should be defective or damaged.
• Global Counts
• Perpetual inventory Count System.

Security / Vigilance

• Ensuring that all merchandise is tagged (soft tag/hard tag).
• Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor

• Slow movers and fast movers of the section.
• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.