Retail Sales Associate

Lenskart; Una; On-site; INR 180,000 - 250,000; Full time

Job summary

Lenskart in Una, Himachal Pradesh, is seeking a retail associate to support customers through the shopping journey, share product features, and explain services to build trust and loyalty. You will perform daily inventory tasks, manage stock receipt, replenishment, and ensure timely product delivery to customers, while maintaining store cleanliness and adhering to VM guidelines.

The role also involves handling cash and card sales reconciliation and capturing customer feedback to improve service

Responsibilities

• Meet & greet customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefits with the customers
• Explaining services, building trust & loyalty
• Resolving customers' queries pre & post sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product
• Daily quick count of all the PIDs available in the store
• Receive bulk shipment, physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory / damaged product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch / discrepancy to the Store Manager
• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale

Skills

Customer service

Inventory management

Cash handling

Job description

Job requirements Key Responsibilities Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale