Sales Associate

Lenskart; Gurugram District; On-site; INR 290,000 - 424,000; Full time

Job summary

Lenskart in Gurugram is seeking a Retail Customer Service Associate to support customers through the shopping journey. You will greet customers, explain product features, and ensure a smooth service experience while maintaining store standards.

Responsibilities include inventory management, daily checks, handling shipments, stock replenishment, and adhering to SOPs. This role emphasizes accuracy, customer care, and teamwork in a fast-paced retail environment.

Responsibilities

• Meet & greet customers and assist throughout the shopping journey.
• Share product features and benefits to customers and explain services to build trust and loyalty.
• Resolve customer queries pre- and post-sale and ensure timely delivery to customers.
• Receive feedback from customers on services and products.
• Highlight and address inventory mismatches or discrepancies with the Store Manager.

Skills

Customer service

Inventory management

Operational process

Tools

HOP app

VRX system

Job description

Key Responsibilities Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventorydamage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatchdiscrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale