Customer Service Associate

TLC DigiTech; Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

TLC DigiTech in Delhi, India seeks an Inbound Customer Service representative to handle calls, follow scripts, and resolve inquiries. You will identify needs, research issues, and offer solutions while maintaining customer relationships.

Ideal candidates have prior customer support experience, strong communication, and familiarity with CRM systems. The role requires multitasking and time management in a target-driven environment.

Qualifications

• Experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities and manage time effectively.
• High school diploma.

Responsibilities

• Manage large volumes of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Upsell products when opportunities arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of conversations in the call centre database clearly.
• Attend educational seminars to improve knowledge and performance; meet targets.

Skills

Customer support experience

Strong verbal communication

Active listening

CRM familiarity

Customer-focused/adaptable

Multitasking/time management

Education

High school degree

Tools

CRM software

Job description

Job Description for Inbound Customer Service

• 1. Managing large amounts of inbound and outbound calls in a timely manner.
• 2. Follow communication scripts when handling different topics.
• 3. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• 4. Seize opportunities to upsell products when they arise.
• 5. Build sustainable relationships and engage customers by taking the extra mile.
• 6. Keep records of all conversations in our call centre database in a comprehensible manner.
• 7. Frequently attend educational seminars to improve knowledge and performance level. 8. Meet personal/team qualitative and quantitative targets.

Desired Profile

• 1. Previous experience in a customer support role.
• 2. Track record of over-achieving quota.
• 3. Strong phone and verbal communication skills along with active listening.
• 4. Familiarity with CRM systems and practices.
• 5. Customer focus and adaptability to different personality types.
• 6. Ability to multitask, set priorities and manage time effectively.
• 7. High school degree