Associate - Customer Care - Non-Voice

TalentD; Jaipur; On-site; INR 250,000 - 420,000; Full time

Job summary

TalentD in Jaipur, India invites an enthusiastic Customer Service Executive to handle inquiries via phone, email, chat, or social media, delivering accurate information and friendly support.

You will follow SOPs, document interactions in CRM, resolve issues with other departments, and seek opportunities to upsell while building loyal customer relationships. English proficiency is required and training is provided.

Qualifications

• Bachelor’s degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.
• English language proficiency required (A2 or higher).

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Analyze customer problems and provide appropriate solutions or alternatives.
• Coordinate with other departments for issue resolution (technical support, billing, logistics).
• Adhere to SOPs and maintain accurate documentation in the CRM/databases.
• Enter and maintain customer data and prepare reports on feedback and service efficiency.
• Identify opportunities to upsell or cross-sell while fostering customer loyalty.
• Gather customer feedback and suggest improvements to processes.

Skills

Customer Care

Banking Capital Markets

Education

Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing

Tools

CRM software

Job description

Job Description

Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escal...

Process Adherence

Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases.

Issue Resolution

Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution.

Quality Assurance

Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes.

Data Management

Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency.

Customer Retention

Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty.

Feedback and Improvement

Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

• Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.

Certifications

• Certified Customer Service Representative (CCSR) - Transman
• Certified Data Processor (CDP) - LinkedIn Learning
• ITIL Foundation - Axelos
• Professional Customer Service - SMG/KRC Poland Human Resources
• Supply Chain Design Certification - LinkedIn Learning

Required Skills

• Banking Capital Markets
• Customer Care

Language

English (Required) - Elementary (A2)