Customer Service Assistant (Night Shift)

Mouser; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Mouser in Pune is seeking a Customer Service Assistant to support department objectives through data entry and retrieval using custom or other software, ensuring optimal customer experience. The role requires handling international orders, multi-currency processing, and providing chat support in local language and others.

Key duties include data accuracy, filing and report distribution, and collaboration with local Customer Service teams. A bachelor's degree is required for this position.

Qualifications

• Bachelor's degree is required.
• Proficient data entry with accuracy and speed.
• Ability to handle multiple currencies and international orders.

Responsibilities

• Enter and retrieve data using various software and databases.
• Proof material entered and generate data reports; resolve discrepancies.
• File, manage records, and distribute emails and reports.
• Provide high-quality service and maintain standards of excellence.
• Process orders timely, balancing quality and productivity.
• Provide chat support in local language and other required languages.
• Support local Customer Service teams and assist other teams as needed.
• Assist with complex requests and share best practices.

Skills

Data entry

Time management

Verbal & written communication

Chat support

Multilingual support

Currency handling

Education

Bachelor's degree

Job description

The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience and supporting customer service initiatives.

Location - PUNE

Shift Start Time 6:30 PM - Shift End Time 3.30 AM

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor's degree.