Customer Service Assistant

Mouser Electronics; Maharashtra; On-site; INR 300,000 - 600,000; Full time

Job summary

Mouser Electronics in Maharashtra, India is seeking an individual for a vital role in data entry and customer support. The ideal candidate will hold a Bachelor’s degree and possess effective time management skills, while also being proficient in working with multiple currencies for international orders. Responsibilities include ensuring quality data entry, supporting customer service functions, and providing Chat support in various languages. Strong communication skills in both verbal and written formats are essential for success in this position.

Qualifications

• Effective time management and planning/organizing skills.
• Understands and can correctly work with multiple currencies.

Responsibilities

• Performs data entry accurately using various computer programs.
• Proofs material and reviews discrepancies related to data.
• Files and keeps records as needed.
• Promotes high standards of quality and service excellence.
• Processes work in a timely manner, achieving quality goals.
• Provides Chat support in local and other required languages.
• Supports local Customer Service teams.

Education

Bachelor’s degree

Job description

Responsibilities

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.

Qualifications

• Bachelor’s degree.
• Effective time management and planning/organizing skills.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.