Customer Service Specialist

Alp Consulting Ltd.; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading consulting firm in Bengaluru is seeking an entry-level professional to manage customer interactions and perform administrative tasks. The candidate will handle incoming calls, manage non-voice tasks, and ensure compliance with company standards. This full-time role requires excellent communication skills and a commitment to company values. Ideal for recent graduates looking to start their career in a supportive environment.

Responsibilities

• Handle telephone calls from customers and address queries professionally.
• Manage non-voice tasks like mail and secure messages.
• Demonstrate knowledge of the company's products.
• Follow up on customer requests to ensure actions were taken.
• Refer unresolved issues to designated departments.
• Contribute to team effort and accomplish related results.
• Communicate information timely to colleagues and management.
• Maintain timelines and complete tasks as expected.
• Adhere to compliance standards.
• Attend all company trainings.
• Perform duties requested by the line manager.
• Respond to inquiries efficiently and professionally.
• Coach and train new and existing employees.
• Report issues to the line manager.
• Maintain schedule adherence.
• Act in accordance with company values.

Job description

Responsibilities

• Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
• To manage non‑voice tasks, such as working on mail, secure messages and manual letters.
• To demonstrate an all‑round knowledge of the company’s products.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Contribute to team effort by accomplishing related results as needed.
• Ensure the timely communication of information to colleagues and line management.
• Maintain timelines and work as expected to fill and complete tasks.
• Adhere to legislative, regulatory and compliance standards.
• Attend all company‑mandated trainings 100% of the time.
• Undertake any other duties, commensurate with grade and job title, requested by the Line Manager or above.
• Respond to all enquiries—whether by telephone, in writing, by e‑mail or in person—efficiently, professionally and within specified timescales.
• Coach and train new and existing employees, sharing knowledge and tips with immediate colleagues.
• Bring any problems or issues—such as complaints, potential fraud, health and safety issues, breaches of policy—to the immediate attention of an appropriate line manager.
• Ensure the timely communication of information to the first line manager.
• Follow basic behaviours and expectations of maintaining schedule adherence.
• Respect and act in accordance with company values.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative, Finance, and Management

Industries

• Administrative and Support Services, Banking, and Financial Services