Executive Customer Service

Avery Dennison; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Avery Dennison in Bengaluru is looking for a dedicated customer service representative. The successful candidate will maintain a strong customer focus, effectively respond to inquiries and complaints, and ensure high-quality service delivery.

The role requires strong organizational skills, attention to detail, and proficiency in Microsoft Office applications. Prior experience in customer service will be an advantage. You will work collaboratively within the team to meet and exceed client expectations.

Qualifications

• Customer service skills are essential to respond effectively to inquiries and complaints.
• Ability to work within set service levels and exceed customer expectations.
• Proven track record in handling complaints and escalations successfully.

Responsibilities

• Maintain customer focus and respond to inquiries/orders/complaints.
• Take ownership of customer queries and ensure resolution.
• Generate reports and handle Management Information Systems (MIS).

Skills

Customer Service Orientation Skills

Team Player

Time management and organizational skills

Attention to Detail

Technical learning ability

Microsoft office applications

Typing speed (30-35 words per minute)

Experience in customer service

Job description

Job Description

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
• Work within agreed service levels, striving to exceed customer expectations.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved; escape issues if appropriate, to the Team Leader.
• Is able to effectively use automated information systems.
• Maintain professional working relationship with internal and external customers, and colleagues.
• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
• Assist in documenting any requirements information and process maps clearly and to the agreed standards.
• Update the client on the status of the order. Handle MIS, generate reports.
• Handling Complaints/escalations.
• Meeting client requirements on time and effectively thereby winning their goodwill.
• Sensitization of the client requirements and accordingly prioritizing the activities.
• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Qualifications

• Customer Service Orientation Skills
• Team Player
• Time management and organizational skills
• Attention to Detail
• Ability to learn technical aspects of the Retail Information Service Industry.
• Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc
• Typing speed of minimum 30-35 words per minute.
• Preferably having experience in the customer service field.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.