Customer Service

Instacare laundry; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

Instacare laundry in Bengaluru, Karnataka, is seeking a dedicated customer service representative to enhance our customer experience. The ideal candidate will act as a secondary point of contact, addressing inquiries promptly while understanding and empathizing with customer needs.

Applicants should have a minimum high school diploma and 1-3 years of experience in customer service, preferably in retail or tech. Familiarity with CRM software is essential, and fluency in English is required.

Qualifications

• Minimum of a high school diploma, with additional certifications in customer service or communication preferred.
• 1-3 years of experience in a customer service role, preferably within the retail or tech industry.
• Familiarity with customer relationship management (CRM) software and data entry systems is essential.

Responsibilities

• Act as the secondary point of contact for customers, addressing inquiries and resolving issues promptly.
• Understand customer needs, empathize with their concerns, and provide tailored solutions.
• Utilize CRM software to track customer interactions and feedback.
• Work collaboratively with cross-functional teams to address complex customer issues.

Skills

Customer service

Communication

CRM software

Problem-solving

Education

High school diploma

Certifications in customer service or communication

Tools

CRM software

Data entry systems

Job description

Responsibilities

Act as the secondary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.

Actively undrestand customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.

Utilize CRM software to track customer interactions and feedback, ensuring accurate record-keeping for improved service delivery.

Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.

Qualifications

A minimum of a high school diploma, with additional certifications in customer service or communication preferred.

1-3 years of experience in a customer service role, preferably within the retail or tech industry.

Familiarity with customer relationship management (CRM) software and data entry systems is essential.

Fluency in English is required; proficiency in additional languages is a significant advantage.