Customer Service and Operations Support at a German Language School

Gfw; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

DeutschPro India is hiring a Customer Service & Operations Support based in Pune to assist learners and support local operations. You will combine frontline customer service with operational tasks, working closely with our Europe team and German-speaking learners.

The role emphasizes collaboration, proactive problem-solving, and a friendly, professional approach in person, email, and phone interactions.

Qualifications

• Strong service orientation with a solution-focused approach.
• Experience supporting international learners or customers is a plus.
• Comfort with MS Office and basic IT tasks.

Responsibilities

• Provide hands-on customer service to learners in India and Germany.
• Support operational and day-to-day local activities of DeutschPro India.
• Advise on course selection, bookings, exams, and general questions.
• Ensure high learner satisfaction through empathetic communication.
• Coordinate administrative tasks and liaise with colleagues across Europe.

Skills

Customer service

Communication

Multitasking

MS Office

English

German basics

Tools

MS Office

Job description

DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an educational holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

We are looking for a reliable and motivated Customer Service & Operations Support based in Pune to support both our learners and the ongoing development of our local operations.

In this role, you will combine hands-on customer service responsibilities with operational and organizational support, playing an important part in the day-to-day functioning and further development of our location.

• Supporting our Customer Success team in India and Germany in providing excellent service to our international learners
• Assisting customers who learn German with us, either at one of our schools or online and supporting exam participants throughout their journey
• Advising learners on course selection, bookings, exams, and general questions in a friendly, solution-oriented manner
• Ensuring a high level of learner satisfaction through efficient, empathetic, and proactive support via email, phone, and on site
• Coordinating administrative tasks and contributing to smooth day-to-day customer operations
• Strong service orientation and genuine enthusiasm for working with adult learners
• Fluent English, German is a plus
• Confident and professional communication, whether by email, phone, or in person
• Solid PC and MS Office skills
• The chance to join an international education company helping learners from around the world achieve their language goals
• A vibrant on-site role at DeutschPro with direct contact with international students and exam participants
• Close collaboration with colleagues across Europe in a multicultural and fast-paced environment
• Opportunities for long-term development and career growth within a growing organisation
• A supportive team culture where collaboration, ownership, and learner satisfaction matter