Customer Service & Operations Support in Kochi

Gfw; Ernakulam; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

GfW Weiterbildung in Kochi, India, is seeking a reliable Customer Service & Operations Support to back learners and local operations. The role blends hands‑on customer service with operational tasks, contributing to day‑to‑day activities and ongoing development of our Kochi location.

Ideal candidates have at least 2 years of relevant experience, fluent English and Malayalam (Hindi a plus), and strong communication and intercultural skills.

Qualifikationen

• At least 2 years of relevant work experience in customer service, operations, education, or project coordination.
• Fluent in English and Malayalam; Hindi is a plus.

Aufgaben

• Act as first point of contact for learners via email, phone or on site.
• Support participants with course selection and inquiries.
• Ensure learner satisfaction with friendly, solution‑oriented service.
• Support day‑to‑day operations and administrative processes.
• Assist with coordination tasks and internal workflows on site.

Kenntnisse

Customer service

Operations support

Intercultural communication

MS Office

Tools

MS Office

Jobbeschreibung

speakeasy Berlin and GfW Weiterbildung are leading providers of language education and vocational training in Germany. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

We are looking for a reliable and motivated Customer Service & Operations Support based in Kochi to support both our learners and the ongoing development of our local operations.

In this role, you will combine hands-on customer service responsibilities with operational and organizational support, playing an important part in the day-to-day functioning and further development of our location.

Website: https://www.gfw.education/

• Acting as the first point of contact for our learners via email, phone, or on site
• Supporting participants with course selection and general inquiries
• Ensuring a high level of learner satisfaction through friendly, solution-oriented service
• Supporting day-to-day operations and administrative processes
• Acting as a local point of contact and supporting the establishment & development
• Assisting with coordination tasks, communication, and internal workflows
• Supporting the implementation of operational processes and structures on site
• Strong service orientation and genuine enjoyment of working with people
• Structured, reliable, and independent working style
• At least 2 years of relevant work experience, ideally in customer service, operations, education, or project coordination
• Fluent in English & Malayalam; Hindi is a plus
• Strong communication skills and intercultural competence
• Good PC and MS Office skills
• Based in Kochi
• The opportunity to shape an international project from day one
• A varied role combining customer service and operational responsibilities
• Long-term cooperation with potential for growth and development
• A supportive and inspiring international team