Customer Service Agent in Chennai

Softgarden; Chennai District; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

DeutschPro India, the Indian branch of GfW, invites a Customer Service Associate to join our Chennai team. You will greet and assist learners, guide course selection, and ensure satisfaction while supporting day-to-day operations in a flexible, remote-friendly setup.

Fluent English is required; German is a plus. Strong PC and MS Office skills will help you excel in a fast-paced, international environment.

Qualifikationen

• Strong service orientation and enthusiasm for working with adult learners.
• Fluent English; German is a plus.
• Confident and professional communication by email, phone, or in person.
• Solid PC and MS Office skills.

Aufgaben

• Act as the first point of contact for learners via email or on site, Monday to Saturday.
• Provide guidance in course selection and support participants with their questions.
• Ensure learner satisfaction through efficient, friendly, and solution-oriented support.
• Coordinate administrative tasks and contribute to day-to-day operations.

Kenntnisse

Customer service

English fluency

German language

Communication

Teamwork

Tools

MS Office

Jobbeschreibung

About us

DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an education holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

About the project

We are currently looking for a dedicated Customer Service Associate based in Chennai to join us on a full-time basis.

You will play a key role in supporting our learners and will be part of an exciting journey as we establish our business further.

Website: https://www.gfw.education/

Location: Chennai, Tamil Nadu, India

Your role

• Acting as the first point of contact for our learners via email or on site, Monday to Saturday
• Providing guidance in course selection and supporting participants with their questions
• Ensuring learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinating administrative tasks and contributing to smooth day-to-day operations

Your profile

• Strong service orientation and genuine enthusiasm for working with adult learners
• Fluent English skills, German is a plus
• Confident and professional communication, whether by email, phone, or in person
• Solid PC and MS Office skills

What we offer

• The opportunity to shape an international project from day one
• Flexible, remote collaboration and a high degree of autonomy
• Long-term cooperation with potential for growth and development
• A supportive and inspiring international team

Interested?

We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.