Customer service and Documentation - Executive

GAC; Kandla; On-site; INR 450,000 - 700,000; Full time

Job summary

Gulf Agency Company (GAC) invites applications for an Executive role in Customer Service and Documentation based on-site in Gujarat. The successful candidate will prepare and manage shipping documents (IGM, IAL, Import Delivery Order), coordinate with agents and customers, and ensure accuracy of HBL/MBL while handling import/export manifests for liner shipments.

Ideal candidates have 3–5 years in freight forwarding with strong communication, IT skills, and knowledge of terminals, customs and tax

Qualifications

• Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or related field.
• 3–5 years of experience in Freight Forwarding industry as Documentation and Customer Service.
• Knowledge of liner activities at Gujarat terminals.
• Knowledge on import and export manifestation.
• Strong communication skills and interpersonal skills.
• Computer proficiency.

Responsibilities

• Prepare, release and manage shipping documents such as IGM, IAL, Import Delivery Order as per line requirements.
• Coordinate with agents, liners and customers via email.
• Check correctness of HBL & MBL.
• Prepare Import Manifest as per SCMTR and Import Advance List, Export Advance List.
• Fill IGM in Odex as per line requirements.
• Issue Arrival Notice to customers.
• Manage daily operational activities for liner trade.
• Coordinate with VOA, Terminals and Liners to ensure smooth loading/unloading of liner units.
• Provide regular updates to customers on shipment status and delays.
• Maintain accurate records and reporting for operational and financial activities.
• Knowledge of liner activities/formalities for terminals/customs and tax compliance.

Skills

Strong communication skills

Interpersonal skills

Computer proficiency

Documentation handling

Odex knowledge

ISO Tank handling

Haz cargo handling

FCL/LCL knowledge

Air shipments knowledge

Education

Bachelor’s degree in Logistics & Supply Chain Management

Tools

Odex

Job description

Customer service and Documentation - Executive

• On-site
• Logistics

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956.

Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.

Coordinate with agents, Liners, Customers over email.

Checking correctness of HBL & MBL

Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.

Filling IGM in Odex as per line requirements.

Issuing Arrival Notice to customer.

Manage daily operational activities for liner trade

Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.

Provide regular updates to customers on shipment status, potential delays etc.

Ensure accurate record-keeping and reporting for all operational and financial activities

Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.

Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently

Well versed with various formalities of Customs / Terminals

Job requirements

Education: Bachelor’s degreeinLogistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.

Experience: 3-5 years of experience inFreight Forwarding industry as Documentation and Customer Service

Knowledge on operational handling of liner containers at Gujarat terminals

Knowledge on import and export manifestation

Strong communication skills and Interpersonal skills

Computer proficiency

7. Technical Skills:

i. Knowledge in handling liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.

iii. Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments