Customer service and Documentation - Executive

GAC Group; Gandhidham; On-site; INR 400,000 - 680,000; Full time

Job summary

GAC Group in Gandhidham, Gujarat seeks an experienced Documentation and Customer Service professional to manage shipping documents, coordinate with agents and customers, and ensure compliance with liner and port formalities. The role covers import/export manifests, invoicing and daily liner operations.

The ideal candidate has 3-5 years in freight forwarding, strong communication skills, and proficiency with Odex and related documentation requirements at Gujarat terminals.

Qualifications

• Education in Logistics & Supply Chain Management, Commerce, Business Administration, or International Trade.
• 3-5 years of experience in Freight Forwarding as Documentation and Customer Service.
• Knowledge of liner containers handling at Gujarat terminals.
• Knowledge of import and export manifestation.
• Strong communication and interpersonal skills.
• Computer proficiency per job requirements.

Responsibilities

• Prepare, release and manage shipping documents as per line requirements (IGM, IAL, Import Delivery Order).
• Coordinate with agents, Liners, Customers over email.
• Check correctness of HBL & MBL.
• Prepare Import Manifest as per SCMTR and Import Advance List, Export Advance list.
• Fill IGM in Odex as per line requirements.
• Issue Arrival Notice to customer.
• Prepare invoices.
• Manage daily operational activities for liner trade.
• Coordinate with VOA, Terminals, Liner to ensure smooth loading/unloading of liner units.
• Provide regular updates to customers on shipment status, delays, etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities.
• Knowledge of liner activities/formalities for documentation & requirements of Terminals/Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs/Terminals

Skills

Strong communication skills

Interpersonal skills

Good English communication

Computer proficiency

Education

Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or related field

Tools

Odex

Job description

Job Description

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
• Coordinate with agents, Liners, Customers over email.
• Checking correctness of HBL & MBL
• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
• Filling IGM in Odex as per line requirements.
• Issuing Arrival Notice to customer.
• Preparing invoices.
• Manage daily operational activities for liner trade
• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
• Provide regular updates to customers on shipment status, potential delays etc.
• Ensure accurate record-keeping and reporting for all operational and financial activities
• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
• Well versed with various formalities of Customs / Terminals

Job Requirements

• Education: Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.
• Experience: 3-5 years of experience in Freight Forwarding industry as Documentation and Customer Service
• Knowledge on operational handling of liner containers at Gujarat terminals
• Knowledge on import and export manifestation
• Strong communication skills and Interpersonal skills
• Computer proficiency

Technical Skills:

• Knowledge in handling liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
• Good English communication - written/oral
• Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments