Export Customer Service And Documentation Executive

MY OCEAN LOGISTICS; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

MY OCEAN LOGISTICS in the Mumbai Metropolitan Region is seeking an Export Customer Service and Documentation Executive to manage export paperwork, including invoices, packing lists, shipping bills, and related customs documents.

You will coordinate with customers, shipping lines, transporters, and customs brokers to ensure timely shipments, track status, provide updates, and maintain records in company systems while complying with regulations.

Qualifications

• Strong export documentation skills for shipping and customs documents.
• Customer service focused with professional communication.
• Basic knowledge of EXIM trade and freight processes.
• Proficiency with office software and data entry for records and reports.
• On-site in Mumbai Metropolitan Region; prior freight forwarding experience preferred.

Responsibilities

• Prepare and verify invoices, packing lists, shipping bills, and related documents.
• Coordinate with customers, carriers, and customs brokers to ensure timely shipments.
• Track shipments and provide status updates to clients.
• Assist billing and compliance with internal teams.

Skills

Export documentation

Customer service

Attention to detail

English communication

Team collaboration

Education

Diploma or degree in logistics or related field

Tools

Office software

Job description

Company Description

MY OCEAN LOGISTICS provides comprehensive freight forwarding services across sea, air, and land transportation, as well as customs clearance for EXIM (export-import) trade. The company supports clients in managing end-to-end logistics, ensuring timely and efficient movement of goods across international borders. With expertise in multimodal transport and documentation, MY OCEAN LOGISTICS focuses on operational reliability and regulatory compliance. Team members collaborate closely with global partners and customers to deliver consistent service and tailored logistics solutions.

Role Description

This full-time, on-site Export Customer Service and Documentation Executive role is based in the Mumbai Metropolitan Region. The role involves managing export documentation, including preparation and verification of invoices, packing lists, shipping bills, and related customs and freight documents. The executive will coordinate with customers, shipping lines, airlines, transporters, and customs brokers to ensure smooth execution of export shipments and timely resolution of queries. Responsibilities include tracking shipments, updating customers on status, handling booking confirmations, and maintaining accurate records in company systems. The role also requires adherence to regulatory requirements, internal quality standards, and close collaboration with operations and accounts teams for billing and compliance.

Qualifications

• Strong export documentation skills, including preparation, review, and filing of shipping and customs-related documents.


• Customer service capabilities focused on handling client queries, providing shipment updates, and maintaining professional communication.


• Basic logistics and supply chain knowledge, covering sea, air, and land freight processes and EXIM trade procedures.


• Proficiency with office software and data entry tools for maintaining records, generating reports, and updating internal systems.


• Attention to detail and organizational skills to manage multiple shipments and deadlines accurately.


• Effective verbal and written communication skills in English; knowledge of local languages is an advantage.


• Ability to work on-site in the Mumbai Metropolitan Region and collaborate with cross-functional teams.


• Prior experience in freight forwarding, logistics, or export documentation is preferred.


• Relevant diploma or degree in logistics, commerce, business, or a related field is beneficial.