Sales Process Specialist – APAC

Agilent Technologies, Inc.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Agilent Technologies, Inc. in India (Manesar) is seeking a Sales Process Specialist to support APAC sales teams. You will manage day-to-day sales processes, ensure accurate quote-to-cash activities, and maintain data quality across Salesforce, SAP, CPQ, and related systems.

You will drive process simplification, identify gaps, and coordinate with cross-functional teams to improve efficiency. The role requires strong analytical, communication, and stakeholder-management skills and a focus on

Qualifications

• Bachelor's degree in Business, Commerce, Operations, or related field.
• 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
• Experience with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.
• Strong communication and stakeholder management skills with the ability to work across APAC teams.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Responsibilities

• Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of tasks.
• Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
• Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related systems.
• Drive efficiency by identifying process gaps and recommending simplifications and improvements, including AI-assisted options.
• Coordinate with Sales, Customer Service, Finance, Logistics, and other teams to resolve operational issues and improve turnaround time.

Skills

Sales process

Process simplification

Stakeholder management

Ownership

Adaptability

Education

Bachelor's degree in Business/Commerce/Operations

Tools

Salesforce

SAP

CPQ

Excel

Power BI

Job description

Sales Process Specialist – APACBy clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance navigation, offer personalized content, and analyze site usage. Cookie Policy### Sales Process Specialist – APACApply: India-Manesar Campus-Ground Floor: Full time: Posted Today: 4039432## **Job Description****Sales Process Specialist – APAC****Location:** Manesar, India **Region Supported:** APAC **Shift:** Morning Shift / APAC-aligned business hours**Language skills : Japanese** **Role Summary**The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows. **Key Responsibilities*** Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.* Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.* Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.* Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.* Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.* Track task status, follow up on pending items, and support SLA adherence for sales support activities.* Prepare basic reports, dashboards, and process updates to support visibility and decision-making.* Support regional projects, process transitions, system enhancements, and digital transformation initiatives. **Core Skill Sets*** Strong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution.* Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency.* Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly.* Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.**Preferred Skills**Candidates with experience or knowledge in the following areas will be preferred:* Salesforce CRM, CPQ, and SAP ECC* Sales support operations and Quote-to-Cash processes* Power BI, Excel reporting, or basic data analytics* Process mapping, process documentation, and workflow optimization* Business process automation and digital productivity tools* Continuous improvement or Lean mindset* Data quality, governance, and operational compliance* Customer experience and stakeholder service improvement**Key Competencies*** Sales and customer focus* Process excellence and simplification mindset* Data accuracy and attention to detail* Collaboration and stakeholder management* Ownership and accountability* Continuous improvement mindset* Adaptability and learning agility* Problem solving and prioritization ## ## **Qualifications****Required Qualifications*** Bachelor's degree in Business, Commerce, Operations, or a related field.* 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.* Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.* Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.* Strong communication and stakeholder management skills with the ability to work across APAC teams.* Good analytical, problem-solving, and organizational skills.* Proficiency in Microsoft Office applications, especially Excel and PowerPoint.**Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**No## **Shift:**Day## **Duration:**No End Date## **Job Function:**Administration