Customer Sales Specialist

Ztek Consulting; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Ztek Consulting in Gurugram is seeking an entry-level outbound sales professional to engage Canada-based customers, promote telecom products and drive revenue through consultative selling.

You will make high-volume outbound calls, understand customer needs, tailor solutions, and work toward daily to monthly targets while maintaining CRM records and adhering to scripts and quality standards.

Qualifications

• Graduate (flexible based on communication skills)
• 12 years of experience (BPO/sales preferred)

Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Skills

Strong communication

English accent

Sales mindset

Active listening

Customer empathy

Resilience

CRM handling

Education

Graduate

Tools

CRM software

Job description

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 12 years of experience (BPO/sales preferred)