Call Center Senior Associate

NTT DATA BUSINESS SOLUTIONS; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Gurugram, India, is seeking an entry-level outbound sales professional to engage Canada-based customers, promote telecom products, and drive revenue through consultative selling.

Responsibilities include high-volume calling, product promotion, needs-based recommendations, and CRM maintenance. Ideal candidates possess strong communication, persuasion, and resilience with a customer-first mindset. Freshers welcome with BPO/sales exposure.

Qualifications

• Graduate with strong communication skills.
• 2-4 years of experience preferred; freshers welcome.
• BPO/sales background preferred.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records (calls, conversions, follow-ups).
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while maximizing revenue.

Skills

Communication skills

Sales mindset

Active listening

Resilience

CRM basics

Education

Graduate

Job description

Job Summary

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility

• Graduate (flexible based on communication skills)
• 2-4 years of experience (freshers welcome; BPO/sales preferred)