Call Center Senior Associate

NTT DATA BUSINESS SOLUTIONS; India; On-site; INR 250,000 - 450,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in India is seeking an entry-level outbound sales professional to engage Canada-based customers and promote telecom products and services.

You will drive revenue through consultative selling, handle high-volume calls, and maintain CRM records while meeting daily and monthly targets. Graduate with 2–4 years of BPO/sales exposure is preferred. Strong communication, active listening, and resilience are essential.

Qualifications

• Graduate with strong communication skills and sales mindset.
• 2–4 years BPO/sales experience preferred.
• Ability to engage Canada-based customers and close outbound deals.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products, plans, upgrades, bundles, and retention offers.
• Understand customer needs and recommend tailored solutions to drive revenue.
• Maintain CRM records and achieve daily, weekly, and monthly sales targets.

Skills

Strong communication

Sales mindset

Active listening

Resilience

CRM basics

Education

Graduate

Job description

Job Summary

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility

• Graduate (flexible based on communication skills)
• 2-4 years of experience (BPO/sales preferred)