Call Center Senior Associate

NTT DATA, Inc.; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Shift: US–Canada Night shift

Office-based work

Transportation or pickup facility

Job summary

NTT DATA, Inc. in Gurugram, Haryana, invites applications for an entry-level outbound sales role focused on Canada-based customers. You will promote telecom products and drive revenue through consultative selling, handling high-volume calls, and maintaining CRM records.

This 100% office-based position follows US–Canada night shifts, offers learning opportunities, and growth within a global technology leader. Strong communicators with resilience and a sales mindset are encouraged to apply.

Qualifications

• Strong communication with neutral/clear English accent.
• Sales mindset with persuasive ability.
• Active listening and customer empathy.
• Resilience and ability to handle rejection.
• Basic system/CRM handling.
• Graduate; flexible based on communication skills.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records (calls, conversions, follow-ups).
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while maximizing revenue.

Skills

Strong communication

Sales mindset

Active listening

Empathy

Resilience

CRM handling

Education

Graduate

Tools

CRM systems

Job description

Role Summary

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Company Benefits

• Ongoing opportunities to grow your career – barrier-free learning with multiple self-learning tools available
• Inclusive working environment – belonging, ability to be your best self
• Opportunity to make a difference to clients, colleagues, and communities
• Global pioneer – exposure to Fortune 500 clients and world-leading global technology partners

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills & Qualifications

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling
• Graduate (flexible based on communication skills)
• 2-4 years of experience (freshers welcome; BPO/sales preferred)

Benefits & Work Schedule

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)