Call Center Senior Associate

NTT DATA North America; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

NTT DATA North America is seeking an entry-level outbound sales professional based in India to engage Canada-based customers and promote telecom products. You will drive revenue through consultative selling, maintain CRM records, and meet daily, weekly, and monthly targets.

The role requires strong English communication, an sales mindset, active listening, and resilience in a night-shift aligned schedule. Freshers are welcome; BPO/sales experience is a plus.

Qualifications

• Graduate with strong communication skills.
• Freshers welcome; BPO/sales background preferred.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and propose tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections professionally and maintain CRM records.
• Deliver strong customer experience while maximizing revenue.

Skills

Strong communication

Sales mindset

Active listening

Resilience

CRM handling

Education

Graduate

Tools

CRM software

Job description

Job Description:

About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 0–2 years of experience (freshers welcome; BPO/sales preferred)

Requirements: