Call Center Senior Representative

NTT DATA BUSINESS SOLUTIONS; Gurugram District; On-site; INR 260,000 - 380,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Gurugram, India seeks a Call Center Senior Representative to drive outbound sales with Canadian customers. The role emphasizes consultative selling, product promotions, and revenue growth through strong customer interaction.

The ideal candidate demonstrates a sales mindset, excellent communication, and CRM proficiency. Freshers are welcome; graduates with BPO/sales exposure are preferred.

Qualifications

• Graduate or equivalent with solid communication skills.
• 0–2 years experience; freshers welcome; BPO/sales preferred.
• Experience with CRM systems is a plus.

Responsibilities

• Make high-volume outbound calls to customers.
• Promote telecom products and services.
• Understand needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate CRM records.
• Follow scripts and quality standards.
• Deliver strong customer experience while maximizing revenue.

Skills

Strong communication

Sales mindset

Active listening

Customer empathy

CRM handling

Education

Graduate

Tools

CRM

Job description

Job Summary

Role title: Call Center Senior Representative; Location: Gurugram, Haryana, India. Role Summary: Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionallyMaintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Qualifications

• Graduate (flexible based on communication skills)
• 02 years of experience (freshers welcome; BPO/sales preferred)