Customer Renewal Executive

Myraid; India; Remote; INR 300,000 - 420,000; Full time

Job summary

Myraid is seeking a candidate to manage student queries and track academic progress, coordinating with university teams to drive semester re-registration and program completion. The role emphasizes timely follow-ups and achieving high student satisfaction through effective issue resolution.

The ideal candidate will have a graduate degree with 0.8–2 years in academics or student counselling, strong communication, and proficiency in CRM/ticketing systems and Excel.

Qualifications

• Graduate with 10 months-2 years in academics or student counselling.
• Strong communication and customer service mindset.
• Proficient in CRM/ticketing systems and Excel.
• Experience handling inbound/outbound calls.

Responsibilities

• Manage student queries and academic progress.
• Coordinate with university teams on academic processes.
• Drive semester re-registration and program completion.
• Ensure timely follow-ups, high student satisfaction and issue resolution.

Skills

Strong communication

Problem-solving

Call handling

Education

Graduate

Tools

CRM software

Ticketing systems

Excel

MIS tools

Job description

Manage student queries and academic progress, coordinate with university teams, drive semester re-registration and program completion, and ensure timely follow-ups, high student satisfaction, and issue resolution.

Required Candidate profile

Graduate with 10 months-2 years in academics or student counselling. Strong communication, CRM/ticketing knowledge, problem-solving, Excel and MIS skills; comfortable with inbound/outbound calls.