Academic Counsellor

Myraid; Bengaluru; Presencial; INR 350 000 - 500 000; Tempo integral

Resumo da oferta

Myraid Bengaluru is seeking a dedicated student support professional to assist across calls, emails, and chat. You will track student progress, ensure timely submissions, and resolve queries to support academic success.

The role emphasizes CRM/Excel proficiency, strong communication, and the ability to handle weekend rotational shifts to maintain responsive service for students.

Qualificações

• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Excel.
• Conflict resolution and problem-solving abilities.
• Willingness to work on weekends and with rotating shifts.

Responsabilidades

• Serve as the primary student contact across calls, emails, and chat.
• Track progress and ensure timely submissions.
• Resolve queries and drive re-registrations; optimize workflows to boost student satisfaction.

Conhecimentos

Communication

CRM/Excel skills

Conflict resolution

Weekend availability

Ferramentas

Excel

Descrição da oferta de emprego

Serve as the primary student contact for academic and admin support across calls, emails, and chat. Track progress, ensure timely submissions, resolve queries, drive re-registrations, and optimize workflows to boost student satisfaction.

Required Candidate profile

• 1–3 years in academic support/counselling.
• Possesses strong communication, CRM/Excel skills, conflict resolution, and weekend rotational availability.