Customer Relationship Officer

CSB Bank; West Godavari; On-site; INR 320,000 - 520,000; Full time

Job summary

CSB Bank in India is seeking a customer-centric relationship professional to build strong connections with existing and new customers. You will provide exceptional service, respond to inquiries, and drive sales of banking products.

This role supports branch operations, collaborates with internal teams, analyzes feedback, and helps improve products and services while maintaining accurate records.

Qualifications

• 2+ years experience in banking/finance or related field.
• Strong knowledge of banking products and services such as savings accounts, loans, and cards.
• Excellent communication and interpersonal skills with customers and colleagues.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, respond to inquiries, and resolve issues promptly.
• Drive sales of banking products by identifying cross-sell and upsell opportunities.
• Support branch operations and maintain accurate records for day-to-day activities.
• Collaborate with internal teams to achieve business objectives and improve customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Time management

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.