Customer Relationship Officer

CSB Bank; Idukki; On-site; INR 300,000 - 600,000; Full time

Job summary

CSB Bank invites applications for a customer relations role focused on building strong relationships with existing and new customers in Kerala. You will provide exceptional service, respond to inquiries, and resolve issues promptly to ensure satisfaction.

You will drive banking product sales, identify cross-sell opportunities, and support branch operations. Collaboration with internal teams will help achieve business objectives and enhance customer experience.

Qualifications

• Minimum 2 years of banking or finance experience.
• Strong knowledge of banking products (savings accounts, loans, and credit cards).
• Excellent communication and interpersonal skills to build rapport.
• Ability to work in a fast-paced environment with multitasking.
• Strong problem-solving skills to analyze problems and develop solutions.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.