Customer Relationship Officer

CSB Bank; Uppāda; In loco; INR 300.000 - 520.000; Tempo pieno

Descrizione del lavoro

CSB Bank is seeking a customer relationship officer to strengthen client ties and promote banking products. You will engage with customers, resolve inquiries, and ensure smooth branch operations.

The role emphasizes cross-selling savings, loans, and cards while collaborating with teams to meet targets. Strong communication and problem solving are essential.

Competenze

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products including savings, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritizing tasks and multitasking.
• Proficiency in Microsoft Office and other software applications.

Mansioni

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conoscenze

Communication

Interpersonal skills

Problem solving

Microsoft Office

Descrizione del lavoro

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.