Customer Relationship Officer

CSB Bank; Krishnagiri District; On-site; INR 240,000 - 360,000; Full time

Job summary

CSB Bank in Tamil Nadu invites applications from experienced banking professionals. The role focuses on building strong customer relationships, understanding needs, and promoting banking products for existing and new customers.

The position requires excellent communication, problem-solving abilities, and the capacity to work in a fast-paced branch environment with emphasis on accurate records and cross-functional collaboration.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency in Microsoft Office and other software.

Responsibilities

• Develop and implement strategies to build customer relationships.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives.
• Analyze customer feedback and suggest product improvements.

Skills

Customer relationship

Banking products knowledge

Communication skills

Interpersonal skills

Multi-tasking

Problem solving

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.