Customer Relationship Officer

CSB Bank; Mohadi Town; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank in India is seeking a customer relations professional to build strong relationships with existing and new customers while delivering exceptional service. You will drive banking product sales through cross-sell and upsell opportunities, support branch operations, and collaborate with internal teams to achieve business goals and enhance customer satisfaction.

Prerequisites include a minimum of 2 years in banking or finance, solid knowledge of savings accounts, loans and cards, and

Qualifications

• 2+ years of experience in banking or finance.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills to relate with customers and colleagues.
• Ability to work in a fast-paced environment, prioritise tasks and manage multiple responsibilities.
• Strong problem-solving skills with the ability to analyze and resolve issues.
• Proficiency in Microsoft Office and related software applications.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest product and service improvements.

Skills

Relationship building

Customer service

Cross-selling

Interpersonal skills

Team collaboration

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.