Customer Relationship Officer

CSB Bank; RVP Pudur; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in Pallavur seeks a Customer Relationship Officer with 1–6 years of experience to deliver high-quality customer service, drive banking product sales, and support branch operations.

The role emphasizes building relationships with existing and new customers, resolving inquiries, cross-selling loans, savings accounts, and cards, and collaborating with internal teams to achieve business goals.

Qualifications

• 1+ year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Communication skills

Interpersonal skills

CRM software

Multitasking

Education

Graduate degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.