Customer Relationship Officer

CSB Bank; Ghaziabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship Officer in Pallavur to deliver high-quality customer service and support branch operations.

With 1–6 years of experience, you will drive sales of banking products, manage inquiries, and collaborate with internal teams to enhance customer satisfaction.

Qualifications

• 1+ year of experience in customer relationship management or related field.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• A graduate degree is required.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

CRM software

Communication

Interpersonal skills

Multitasking

Problem-solving

Education

Graduate degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.