Customer Relationship Officer

CSB Bank; Jaunpur; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship Officer for Pallavur. The role focuses on delivering exceptional customer service, driving sales of banking products, and supporting daily branch operations.

The candidate should have 1–6 years of relevant experience, strong communication skills, and a graduate degree. Prior CRM experience is desirable to enhance customer engagement and service delivery.

Qualifications

• Minimum 1 year of experience in customer relationship management or a related field.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of banking products is helpful.

Responsibilities

• Build and maintain relationships with customers.
• Provide high-quality customer service and resolve inquiries.
• Drive sales of banking products through cross-selling.
• Support branch operations and maintain records.
• Collaborate with teams to achieve business goals.
• Analyze customer feedback to improve products and services.

Skills

Customer relations

Communication skills

Cross-selling

CRM software

Education

Graduate degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.