Customer Relationship Officer

CSB Bank; Bengaluru Urban; On-site; INR 400,000 - 600,000; Full time

Job summary

CSB Bank in Bengaluru is seeking a customer relationship professional to build strong connections with clients and drive banking product sales. You will provide top-tier service, respond to inquiries, and resolve issues promptly while supporting branch operations.

The role requires 1 year of CRM-related experience, strong communication skills, and a solid understanding of savings accounts, loans, and credit cards. CRM software experience is desirable and a graduate degree is required.

Qualifications

• Minimum 1 year of experience in customer relationship management or related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritizing tasks and multitasking.
• Knowledge of banking products including savings accounts, loans, and credit cards.
• Experience with CRM software and technology desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.