Customer Relationship Officer

CSB Bank; Raichur District; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship Officer in Pallavur to manage customer relationships, provide quality service, and promote banking products. The role requires 1–6 years of relevant experience and a graduate degree, with CRM software knowledge as a plus.

Responsibilities include building customer relationships, supporting branch operations, cross-selling, and collaborating with internal teams to enhance customer satisfaction.

Qualifications

• 1+ year of experience in customer relationship management or related field.

Responsibilities

• Develop and nurture relationships with existing and new customers to drive satisfaction and loyalty.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Promote banking products through cross-selling and upselling opportunities.
• Support smooth branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives and improve customer experience.
• Collect and analyze customer feedback to suggest product/service improvements.

Skills

Customer relationship management

Communication

Interpersonal skills

Multitasking

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.