Customer Relationship Officer

CSB Bank; Ranni; On-site; INR 350,000 - 500,000; Full time

Job summary

CSB Bank invites applications for a Customer Relationship Officer at our Pallavur branch in Kerala. The role focuses on delivering high-quality customer service, driving sales of banking products, and supporting day-to-day branch operations.

You will build relationships with customers, respond to inquiries, cross-sell and upsell services, and collaborate with internal teams to meet business goals. A graduate degree and 1–6 years of relevant experience are required, with knowledge of CRM tools

Qualifications

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• A graduate degree is required.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Communication skills

Interpersonal skills

Problem solving

Cross-selling

Team collaboration

Education

Graduate degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.