Customer Relationship Officer

CSB Bank; Puthenpeedika; On-site; INR 350,000 - 520,000; Full time

Job summary

CSB Bank is seeking a Customer Relations Officer to build and maintain strong relationships with existing and new customers, promote banking products, and ensure excellent service.

You will work in a fast-paced branch environment, coordinating with internal teams to resolve inquiries and maintain accurate records, contributing to customer satisfaction and business growth.

Qualifications

• Minimum 1 year of experience in banking or finance.
• Knowledge of savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Banking product knowledge

Communication skills

Interpersonal skills

Relationship building

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.