Customer Relationship Officer

CSB Bank; Anand; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank is seeking a customer service-oriented professional in Anand, Gujarat to build strong relationships with customers and promote banking products. You will respond to inquiries, resolve issues, and work with internal teams to ensure smooth branch operations.

The role requires effective communication, problem-solving abilities, and a customer-centric mindset to drive satisfaction and loyalty. Join a dynamic team focused on delivering excellent banking services.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong knowledge of banking products and services including savings accounts, loans, and cards.
• Proficiency in using Microsoft Office applications for daily tasks.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Banking product knowledge

Problem-solving

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.