Customer Relationship Officer

CSB Bank; Mannathoor; On-site; INR 450,000 - 600,000; Full time

Job summary

CSB Bank is seeking a customer relations executive in India to develop and implement strategies that build strong relationships with existing and new customers. You will drive sales of banking products while providing excellent service to resolve inquiries promptly.

Collaborate with internal teams to achieve business objectives, analyze customer feedback, and ensure accurate records, while supporting branch operations and maintaining high customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills with customers and colleagues.
• Strong problem-solving skills and the ability to analyze issues and provide solutions.
• Proficiency in Microsoft Word, Excel and PowerPoint for daily banking operations.
• Knowledge of banking products and services including savings deposits, loans and cards.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Develop and implement strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem solving

MS Office

Banking products knowledge

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.